Payment, Shipping & Returns Policy

Orders

All orders come with FREE SHIPPING!

When you order items from Jill Miller Music, please expect 24 to 48 hours to process your order.  You will receive an order confirmation through your Paypal account.  When your order ships, we will send you an Order Confirmation email to the email address you provided on your order form.

All items are shipped from Sioux City, Iowa, where it is not unusual to have a winter blizzard or spring/summer tornado come through once in a while.  If that happens, shipping your item(s) may be delayed.  If for any reason your order is delayed, we will immediately notify you through the email address you provided on your order form.

If you have any questions or issues with your order, please email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  We will make every effort to respond to your email inquiry within 24 to 48 hours.

Payment

All payments will be processed through Paypal.  We feel this is the safest and most hassle free way for you to make payments on anything you order.  If you should have any questions about our method of payment, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Place your order 24 hours a day, 7 days a week.

Returns

If you need to return your merchandise to Jill Miller Music please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  We will need you to place your item in an appropriate mailing envelope and attach the Return Label included with your order.  You will be responsible for all costs associated with returning your item.

If you have any questions or issues with your return, please contact: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We will make every effort to respond to your email inquiry within 24 to 48 hours.

Canadian & International customers

If you are ordering from Canada or from anywhere outside the contiguous 48 states, please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  We will make every effort to respond to your inquiries within 24 to 48 hours.